Frequently Asked Questions
How do I pay?
After choosing a plan you will be redirected to our payment processor, Stripe, where you'll be able to securley enter your payment information. If you need to finish checkout please go back through the quote process or reach out to help@ladyloo.net
Do you bill monthly?
Yes billing occurs on a monthly cadence from the day you pay for services. If payment is not recieved you'll be removed from the service scheduled until payment is processed. We'll be sure to reach out!
What time will you be at my home?
With respect to scheduling, we are unable to provide a timeframe for your scoop day. We work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 7:30 a.m. to dark. Communication is important and you will always receive notice via text when we are on the way. We provide about 30 minutes’ notice so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on-the-way text. We don’t want to bother you early in the morning before most are awake. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.
Do I have to be home when you clean?
No, you do not have to be home when we clean. We simply ask for easy access to your gate.
Do you disinfect your equipment to prevent the spread of germs?
Yes! Safety is the top priority here at Lady Loo. We disinfect all of our shoes and equipment with a kennel-grade disinfectant to prevent the spread of germs.
Do you have insurance?
Yes! Insurance brings a level of peace of mind. We are fully insured by Pet Sitters Association - Our Policy Number is 3ED4169
How big can the yard be?
We inlude up to 1/4 acre into our standard biling which covers the vast majority of needs. If we arrive to your property and determine the yard is to large we will contact you to discuss any additional cost. A refund will be offered if the new quote is rejected.
Do you service during bad weather?
We will perform services in any weather as long as it is safe enough for our technicians to perform the service. If there is a reason we cannot perform service such as a severe storm then we will let you know as soon as we can!
Do you take the waste away?
For our basic plans we leave the waste in the home owners garbage can. If the garbage can is not out we will double bag the waste and set it next to the gate.