Frequently Asked Questions

After choosing a plan you will be redirected to our payment processor, Stripe, where you'll be able to securley enter your payment information. If you need to finish checkout please go back through the quote process or reach out to help@ladyloo.net

Yes billing occurs on a monthly cadence from the day you pay for services. If payment is not recieved you'll be removed from the service scheduled until payment is processed. We'll be sure to reach out!

With respect to scheduling, we are unable to provide a timeframe for your scoop day. We work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 7:30 a.m. to dark. Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes’ notice so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on-the-way text. We don’t want to bother you early in the morning before most are awake. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.

No, you do not have to be home when we clean. We simply ask for easy access to your gate.

Yes! Safety is the top priority here at Lady Loo. We disinfect all of our shoes and equipment with a kennel-grade disinfectant to prevent the spread of germs.

Yes! Insurance brings a level of peace of mind. We are fully insured by Pet Sitters Association - Our Policy Number is 3ED4169

We sometimes offer a Free Scoop promotion. This promotion only covers the average amount of waste for 2 dogs in an average yard of approx 3000 sqft. Although we do our best to accomadate our customers during this promotion Lady Loo reserves the right to refuse the free service and offer a paid one due to the amount of waste or yard size. The free scoop only applies to residential services and not commercial.

We will perform services in any weather as long as it is safe enough for our technicians to perform the service. If there is a reason we cannot perform service such as a severe storm then we will let you know as soon as we can!

Our technicians will perform a visiual inspection for foreign objects, or signs of disease such as color issues. A sample will be collected and sent to a lab for parasite testing. This is a detection service and like all detection methods it is a snapshot in time and while useful cannot detect all issues all the time.